FAQ about the Ducky Climate Challenge

In this article we will present frequently asked questions about our climate challenge.


Login

Q: What is my registration code?

Some Ducky Climate Challenges requires a registration code. The registration code is a combination of numbers that should have been distributed to you by your team leader. The code is unique to your team. Please contact your team leader if you have not received it.

Q: I’ve joined the wrong team, what do I do now?

If you have joined the wrong team you have to delete your existing user, register a new account and join the right team.

Please be aware that the first team you joined will be registered with one additional user. If everyone on that team is participating, the participation rate might exceed 100% for that team. It will be shown as deleted (only in the dropdown, not the leaderboard). If the campaign has not started the scores will not be affected.

Please find more information here.

Q: I get the following error message when I try to enter my email address: “Invalid email address”. How can I solve this?

Please mage sure that there are no space before or after the email address and try again. If it still doesn’t work then please fill out this form.


Registering Activities

Q: I have been without internet over the weekend and have not registered my activities or I forgot to register one day. Can I still register them?

It’s best if you go in every day, to raise awareness of your own behavior during the competition, but you can log in activities a few days back in time. The amount of days you can log back in time has been decided by your organisation. This is to encourage you to remember to enter the app every day, but also to avoid someone registering everything on the final day and suddenly changing the leaderboards completely.

 

 

Q: I already do many of the activities. Can’t I contribute to my team?

The challenge is to raise awareness of everyone on their own behavior. If you already do many of the activities, register them every day and save a lot for your team! Use the “ADD AS HABIT” feature to log your daily actions all in one click.

 

 

If you want to challenge yourself more, we can recommend recruiting more to your team or advancing positive climate behavior for those around you.

Q: The check icon is just loading when I try to log an activity what can I do to solve this?

Please check your internet connection, refresh the page and try again. If it still doesn’t work, then please fill out our support form.


Calculations

Q: I live only 250m from my job, while my colleague has to commute 10km. Why do we get the same savings?

The activities have a fixed saving, calculated from an average Norwegian footprint (13,500kgCO2e). This means that the activities are independent of your starting point before the competition. It provides equal competitive conditions for everyone who participates, and lower thresholds for more people to participate.

The most important thing about the challenge is to create awareness of what you can do as an individual, what effect it has – and have fun with your team!

Q: My team has only 3 participants, while the others have over 15 participants. Do we have a chance to win then?

Departments and teams compete for average savings, so small and large groups have equal chances.

Q: Why is the average CO2 or points in the leaderboard inside the challenge different from the average in the chart on the same place?

The average values shown in the leaderboard are actual average values while the chart shows accumulated averages.

Q: What is accumulated average vs. average and why do you show both?

Normal averages, as shown in the leaderboard, are calculated by taking the total value and dividing it by the number of participants. If there are 4 people on your team and together you have saved 20kg Co2, the average saving per participant is 5kg Co2.

Accumulated averages, as shown in the graphs, are a special case of averages. They are designed in such a way that the score is always increasing. From the example above, if one more person were to join, the average would decrease to 4kg Co2. This means that more people joining has a negative impact on the teams score. To prevent this, rather than taking the total score and dividing it by the number of participants, for each new activity logged we take the individual saving and divide it by the current number of participants in your team and add it to the previous accumulated average. This way, any saving will make the accumulated average higher and people joining will not decrease the existing score. However, more participants means that every individual saving counts less towards the total accumulated average score, which is fair as the team has more participants who can save.

Q: In the overview, my team has always a bit less/more points than what I have alone. Why are the points not summarized?

This is because the overview inside the challenge shows the average points per user. It is because we want to make sure that teams compete against each other on equal terms regardless of team size.

Q: Why aren’t there an activities about not doing a certain activity? For example, I didn’t buy anything today.

A: In principle we don’t create activities that is about not doing something. If you don’t buy clothes one day, you would still have the opportunity to spend more money on clothes the next day. Activities such as donating money or buy services instead of products is a smart way to use your money in a green way.


Cheating

Q: I suspect that another team is cheating, what can I do about it?

The challenge is trust-based, but it is designed so everyone in a team can see what each one has done. This creates transparency, so participants have the opportunity to ask each other about the activities they have been completing.

One measure could be to talk about cheating in general e.g. ‘How do we experience cheating?’ This way you can address the issue without accusing anyone. Perhaps it could also help to gather the participants and watch a movie on sustainability? Perhaps this can put the competition in perspective? The most important winner is after all the climate, and if the climate wins, then we all win!

From our experience the fear that someone might cheat is often bigger than the probability of someone actually cheating.


Points

Q: How are points allocated to activities?

Points reflect a general level of impact per activity.

 

 

  • 5 points – Individual Impact
    Generally given to activities that you can personally do yourself without any communication with or influencing of others.
  • 10 points – Social Impact
    Generally given to handprint activities known to increase the likelihood that others (mostly in your social circle) will be more conscious of their own actions and their effect on the climate.For example complimenting, talking to, inspiring, encouraging friends, family, colleagues, local store etc.
  • 15 points – Community Impact
    Generally given to handprint activities known to increase the likelihood that others (higher bodies – outside your social circle) will be more conscious of their own actions and their effect on the climate. For example complimenting, talking to, inspiring, encouraging high level bodies such as organizations, politicians, municipalities etc.

Any questions?

  • If you have any questions, please send us an email at support@ducky.eco.
  • If you’re facing a technical issue please fill out this form.
  • We will get back to you as soon as possible. Our office hours are all working days from Monday-Friday between 08.00-16.00 Oslo time.

Related article

Tips for Creating Engagement

In this article you will find tips for creating engagement among your participants. Most of the job is done when the participants have the knowledge and resources they need for participation, but here are some tips that can contribute to further improve engagement:...

Live Screen

In this article you will get a quick overview of what a live screen is. A new and improved version is coming soon! Before your challenge starts you will receive a URL to a live screen specific to your challenge, and if you press that link you'll see something like...

Host A Kick-Off

In this article you will find a guide on how to host a kick-off for the participants. Are you ready to introduce Ducky to your entire team? Host a kick-off event to get the rest of your team onboard!   A kick-off is a great opportunity to do something social with...

How to communicate a challenge to your team

In this article you will find Ducky challenge information to be communicated to your team. The most important thing you can do as a team leader is to recruit team members to join your team! As it is voluntary to participate in the challenge, the most important thing...