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  • FAQ about the Ducky Challenge
  • FAQ about the Ducky Challenge

    In this article we will present frequently asked questions about our climate challenge.


    Q: What is my registration code?

    Some Ducky Climate Challenges requires a registration code. The registration code is a combination of numbers that should have been distributed to you by your team leader. The code is unique to your team. Please contact your team leader if you have not received it.

    Q: I’ve joined the wrong team, what do I do now?

    If you have joined the wrong team you have to delete your existing user, register a new account and join the right team.

    Please be aware that the first team you joined will be registered with one additional user. If everyone on that team is participating, the participation rate might exceed 100% for that team. It will be shown as deleted (only in the dropdown, not the leaderboard). If the campaign has not started the scores will not be affected.

    Please find more information here.

    Q: I get the following error message when I try to enter my email address: “Invalid email address”. How can I solve this?

    Please mage sure that there are no space before or after the email address and try again. If it still doesn’t work then please fill out this form.

    Q: Why am I asked to enter a code to join a campaign even though I am using an open link ?

    This might happen when clicking on the Ducky icon after registering an account. To solve this, reuse the campaign link that has been provided to you once again. This should redirect you to the right page where you can select your section and team.


    Registering Activities

    Q: I have been without internet over the weekend and have not registered my activities or I forgot to register one day. Can I still register them?

    It’s best if you go in every day, to raise awareness of your own behavior during the competition, but you can log in activities a few days back in time. The amount of days you can log back in time has been decided by your organisation. This is to encourage you to remember to enter the app every day, but also to avoid someone registering everything on the final day and suddenly changing the leaderboards completely.



    Q: I already do many of the activities. Can’t I contribute to my team?

    The challenge is to raise awareness of everyone on their own behavior. If you already do many of the activities, register them every day and save a lot for your team! Use the “ADD AS HABIT” feature to log your daily actions all in one click.



    If you want to challenge yourself more, we can recommend recruiting more to your team or advancing positive climate behavior for those around you.

    Q: The check icon is just loading when I try to log an activity what can I do to solve this?

    Please check your internet connection, refresh the page and try again. If it still doesn’t work, then please fill out our support form.

    Q: Why do you show me the time next to each date?

    This is because the challenge you are participating in has been set up in a different timezone to you. It is the time each logging day starts for you, should you wish to keep aligned with everyone else.

    Q: It’s unclear to me when I can register an activity, how can I get this clarified?

    In general, this is described under Read more on the activity itself. 

    We recommend to focus on the main point with the activity rather than going into too much detail, since the activities are general. The saving shown, is for the average person that changes a habit and can be somewhat different than what you actually save. We suggest that you think through whether you have done the activity with reasonable efforts based on the activity description. 

    That being said, our goal is that the descriptions are as clear as possible, and we have gathered some frequently asked questions around when to register certain activities below.


    Q: I’ve worked from home today. Can I register it as “I walked or biked to work today”?



    Q: Several of us are jogging/running as a leisure activity. If the leisure activity is jogging or running, can we register it as “I walked or biked to work today”?

    Technically no, unless you are actually running instead of e.g. driving somewhere (like running errands or to the store). 


    Q: The climate activity “I ate vegetarian today” – Can we use this one if all meals are based on vegetables but includes dairy products? How about eggs?

    Yes, vegetarian is not vegan, so we only assume that you didn’t eat fish or meat.


    Q: The climate activity “I have not used any electronics tonight” – How about the use of cell phones? Does it have to be switched off, or is it enough that you haven’t used it (messages, phone calls) 

    If you are watching TV shows on your phone instead of the TV, you are probably saving some electricity but you will still have to charge your phone. The main point is to reduce your use of large electric gadgets like the TV.


    Q: The climate activity “I reused my clothes today” – It says “Registered every day you haven’t washed clothes, or filled up the washing machine”and I find this a bit unclear. Is the criteria that you both reuse your clothes and that you either haven’t used the washing machine or have only used it once it is full?

    In this activity we assume that your washing machine use is halved relative to the average person. So any action that reduces your need to wash clothes would contribute.


    Q: I recycled all possible waste today. Does that mean that you haven’t thrown anything in residual waste? Or does it mean that you have recycled all waste that the municipality gives you the opportunity to- 

    This activity means that you recycle everything that can be recycled. 


    Q: If you both bike to an activity and then drive an electric car to another activity on the same day, should you log the least or the most eco friendly activity?

    In our calculation we would assume that all of your recreational transport for the day would be with the selected mode (cycling or e-car) as opposed to a conventional car. The one alternative doesn’t become more correct than the other. We therefore suggest that you think through what you have done the most during the day and register based on that. 


    Q: I live only 250m from my job, while my colleague has to commute 10km. Why do we get the same savings?

    The activities have a fixed saving, calculated from an average footprint. This means that the activities are independent of your starting point before the competition. It provides equal competitive conditions for everyone who participates, and lower thresholds for more people to participate.

    The most important thing about the challenge is to create awareness of what you can do as an individual, what effect it has – and have fun with your team!

    Q: My team has only 3 participants, while the others have over 15 participants. Do we have a chance to win then?

    Departments and teams compete for average savings, so small and large groups have equal chances.

    Q: Why is the average CO2 or points in the leaderboard inside the challenge different from the average in the chart on the same place?

    The average values shown in the leaderboard are actual average values while the chart shows accumulated averages.

    Q: What is accumulated average vs. average and why do you show both?

    Normal averages, as shown in the leaderboard, are calculated by taking the total value and dividing it by the number of participants. If there are 4 people on your team and together you have saved 20kg Co2, the average saving per participant is 5kg Co2.

    Accumulated averages, as shown in the graphs, are a special case of averages. They are designed in such a way that the score is always increasing. From the example above, if one more person were to join, the average would decrease to 4kg Co2. This means that more people joining has a negative impact on the teams score. To prevent this, rather than taking the total score and dividing it by the number of participants, for each new activity logged we take the individual saving and divide it by the current number of participants in your team and add it to the previous accumulated average. This way, any saving will make the accumulated average higher and people joining will not decrease the existing score. However, more participants means that every individual saving counts less towards the total accumulated average score, which is fair as the team has more participants who can save.

    Q: In the overview, my team has always a bit less/more points than what I have alone. Why are the points not summarized?

    This is because the overview inside the challenge shows the average points per user. It is because we want to make sure that teams compete against each other on equal terms regardless of team size.

    Q: Why aren’t there an activities about not doing a certain activity? For example, I didn’t buy anything today.

    A: In principle we don’t create activities that is about not doing something. If you don’t buy clothes one day, you would still have the opportunity to spend more money on clothes the next day. Activities such as donating money or buy services instead of products is a smart way to use your money in a green way.


    Q: I suspect that another team is cheating, what can I do about it?

    The challenge is trust-based, but it is designed so everyone in a team can see what each one has done. This creates transparency, so participants have the opportunity to ask each other about the activities they have been completing.

    One measure could be to talk about cheating in general e.g. ‘How do we experience cheating?’ This way you can address the issue without accusing anyone. Perhaps it could also help to gather the participants and watch a movie on sustainability? Perhaps this can put the competition in perspective? The most important winner is after all the climate, and if the climate wins, then we all win!

    From our experience the fear that someone might cheat is often bigger than the probability of someone actually cheating.


    Q: How are points allocated to activities?

    Points reflect a general level of impact per activity.



    • 5 points – Individual Impact
      Generally given to activities that you can personally do yourself without any communication with or influencing of others.
    • 10 points – Social Impact
      Generally given to handprint activities known to increase the likelihood that others (mostly in your social circle) will be more conscious of their own actions and their effect on the climate.For example complimenting, talking to, inspiring, encouraging friends, family, colleagues, local store etc.
    • 15 points – Community Impact
      Generally given to handprint activities known to increase the likelihood that others (higher bodies – outside your social circle) will be more conscious of their own actions and their effect on the climate. For example complimenting, talking to, inspiring, encouraging high level bodies such as organizations, politicians, municipalities etc.

    Any questions?

    • If you have any questions, please send us an email at support@ducky.eco.
    • If you’re facing a technical issue please fill out this form.
    • We will get back to you as soon as possible. Our office hours are all working days from Monday-Friday between 08.00-16.00 Oslo time.

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